Refund Policy

Ambient Food Group Catering

Quality Guarantee

If goods or services are defective, damaged, or not provided as ordered, we may offer a replacement, refund, or store credit at our discretion.

Change of Mind

Refunds are not provided for:

• Change of mind
• Incorrect selection
• Reductions after order confirmation

Minor Issues

Where an issue is minor and does not significantly impact the order, a store credit may be offered.

Product Expectations 

Our products:

• Are fresh and of acceptable quality
• Match general descriptions
• May vary slightly in presentation due to being hand-prepared

Store Credit Store credit:

• Is not redeemable for cash
• Must be used within 3 years
• Must be used in a single transaction
• Is non-transferable
• Cannot be reissued once used

Refund or Credit Requests

Requests must be made within 24 hours of delivery. 

Email: [email protected]

Subject: Refund / Credit Request – Business Name 

Please include:

• Order details
• Supporting images where applicable

Delivery Disclaimer

We are not responsible for issues arising after delivery due to storage, handling, or delayed consumption.

Cancellations

Please refer to our Terms & Policies for cancellation conditions. Last updated: May 2026